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IT Apprentice – Hybrid

Laws top 10 best firms to work for - Q2 2022 The North West's top 50 best companies to work for - q2 2022 The UK's Top 50 best small companys to work for Q2 2022 Disability confident comitted Investors in People

We currently have a new and exciting opportunity for someone looking to start an IT Apprenticeship who has a keen interest in IT. Working as part of a team, you would be required to carry out tasks and support colleagues across the IT and Business Improvement team and contribute to a wide range of services including IT Support, management of the IT infrastructure, cyber security, technical project management, legal software support, management information and reporting, and business process improvement.

We do things differently at CFG. We put client outcomes before profit. So if you want to make a real difference by helping those affected by injury every day, then CFG is just the place for you.

The role requires someone who is flexible and adaptable and who can remain calm under pressure whilst adhering to data protection. The IT Apprentice will study with QA Apprenticeships and complete the Microsoft Azure Cloud Support Specialist Level 3 programme.

We pride ourselves on investing in our colleagues, demonstrated through our Investors In People Gold Standard accreditation. We’re also recognised by Best Companies as one of the best law firms in the country to work for, we have a flexible hybrid working policy, a genuine team-working culture and are committed to helping colleagues develop their careers.

We offer a competitive starting salary based on experience along with a wide range of benefits including 25 days’ holiday (plus bank holidays), hybrid working, Medicash Healthcare Plan and a Colleague Recognition Scheme.

Key responsibilities

  • Provide day to day IT 1st line technical support to support legal colleagues via a remote Service desk (ticketing system)
  • Provide support in our regional offices for all the local IT hardware platforms to include telephony, laptops, desktops and printers
  • Provide assistance set-up for events and meetings including functionality of digital displays, video conferencing and screen sharing
  • Provide admin support for the maintenance and upkeep of our internal IT systems to ensure they remain compliant and secure
  • Learn our case management system in order to provide 1st line application support to our users
  • Carry out systems configuration and development of the case management systems and/or other legal systems to continually improve the functionality of our systems
  • Carry out data analysis/extraction tasks to help with finding and solving problems as part of our business improvement initiatives
  • Ensure confidentiality and adherence to data protection
  • From time to time, as and when required, the ability to travel and work from different business locations
  • From time to time help with office fit outs and moves, including lifting and shifting of IT equipment, furniture and peripherals

Skills

Essential:

  • A background and/or hands on interest in IT
  • Good communication skills
  • Ability to work proactively and independently on own initiative
  • Positive can-do attitude
  • Commitment to providing the best possible service
  • Forward thinking with the ability to consider ways to increase efficiency and productivity within the team
Desirable:
  • Driving license with own car or ability to travel into the Cheadle office 3 days per week

Qualifications

Apprenticeship entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Apply Now

Location: Cheadle

Employment: Apprentice

Salary: £18-20k DOE

Why join us?

Career progression icon

Career progression

We support your career ambitions and develop your skills and expertise.

Hybrid working icon

Hybrid working

Colleagues have the autonomy and flexibility to work in a way that’s best for them and the business from both home and office.

Low case-loads icon

Low caseloads

Our caseloads are kept smaller than a lot of other firms, meaning we focus more time and energy on each client, without compromising on our service.

What we offer

  • Competitive salary & profit share
  • Min. 25 days holiday
  • Healthcare Cash Plan
  • Enhanced sick pay
  • Inclusive family friendly policies
  • Recognition schemes

Career opportunities

Apply now

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