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Case Management System Analyst (legal systems)

  • Location: Cheadle
  • Employment: Permanent
  • Salary: Competitive

We currently have a vacancy for aCase Management System Analyst (legal systems) to join our team who would be responsible for the design, development and day to day administration of our case management system (Liberate). You will be joining CFG at an exciting time, as we progress our digital strategy, through good integration of modern applications into our Case Management System (to include website, CRM, telephony and MI/BI).

Working as part of a small team, the role requires someone with relevant IT experience and expertise to provide day to day administration of the Liberate system including screen design, workflow development, precedent maintenance, and user configuration to ensure it meets the needs of the firm.

We offer a competitive starting salary based on experience along with a wide range of benefits including 23 day’s holiday (plus bank holidays), flexible working, company-wide bonus scheme and a Colleague Recognition Scheme.

Key responsibilities

  • Maintain and develop the case management system
  • Design and maintain the processes and workflows for all cases within the business
  • Track the team’s development and keep a record of its progress
  • Implement completed changes onto the live system
  • Maintain and update precedents
  • Fix outstanding issues including maintenance of an issue log
  • Act as a general point of contact for users
  • Communicate with business stakeholders on future developments


  • Minimum of 2 years’ experience in a similar development role
  • High level of general IT skills and knowledge
  • Good knowledge and awareness of the IT sector and software development/design in general
  • Excellent analytical and problem solving skills
  • Effective communication skills
  • Excellent time management and organisational skills
  • Ability to interact with others at all levels across the firm


  • English Language and Maths GCSE Grade C or above, or equivalent

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Why People Choose Us

Learning & Development

We are committed to ensuring all our colleagues have an individually tailored development plan to support them in achieving their career aspirations.

Career Progression

Through regular performance reviews and an annual appraisal process, individual performance and potential to progress are recognised, and we are committed to promoting from within.

Quality Work

It’s not just about meeting targets, we focus on the quality of work as opposed to high volume to ensure our fee earners are able to provide all our clients with the best service possible.

Rewards and benefits

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Our Vision


We recognise that an injury affects far more than just the individual affected. Their immediate family can then be the next most affected, together with close friends and then that injury impacts on all those other people wanting to help, including healthcare professionals, police family liaison officers, charities, etc.

To be effective we have to work together with everyone involved as a team and including insurers.

This is why our purpose is to help those affected by injury – together. 

ml-2020Winners of the ML Awards 2019 & 2020 
Team of the Year – Personal Injury

sia-torchSIA's Rebuilding Lives 2019
Torch Trophy Award

law-societyLaw Society Excellence Awards 2019
Excellence in Client Service 

goldInvestors in People
We invest in people: Gold Award

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