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Client Support Manager

  • Location: Manchester and Midlands
  • Employment: 12 Months FTC
  • Salary: Competitive
  • Feefo logo

We currently have an exciting 12 month fixed-term contract opportunity for a qualified Client Support Manager who will assist fee earners in the delivery of our award-winning client service. This would suit someone who is located within reasonable travelling distance of both Manchester and Birmingham and is flexible with travel.

Working within our Client Support Team, your role will be to support clients and their families from day one, providing well-informed guidance about rehabilitation, treatment and support, as well as liaising with treating teams about ongoing needs and concerns, discharge planning, arranging and facilitating care packages, sourcing aids and equipment, and working alongside relevant charities.

We are an innovative and forward-thinking firm that is looking for someone to join our growing team who is dedicated to client care, is looking for a challenging yet rewarding role and is passionate about providing all-round support to our clients to make a positive difference to their lives.

Key responsibilities

  • Working as part of the client’s team alongside fee earners;
  • Assessing and monitoring the client’s and/or family’s rehabilitation and support needs;
  • Considering whether the needs of the client/family can be provided by statutory services or by private means;
  • Assessing CVs of Case Managers and advising on the suitability of the same to the fee earner;
  • Conducting interviews/beauty parades of Case Managers on behalf of the client and/or family;
  • Use the Case Management System to review documents, Case Plan and use Workbox Entries to manage organisation of workload 
  • Promote the firm at BD events and help build the firm’s profile;
  • Actively support initiatives and projects to help deliver and improve the CFS;
  • Embed our Core Values across the business.

Skills

If your background includes experience in any of the following and you have a real passion for helping our clients rebuild their lives, then please apply:

  • Registered Nurse
  • Occupational Therapist
  • Physiotherapist
  • Social Worker
  • Case Manager

We offer a competitive starting salary based on experience along with a wide range of benefits including flexible working and the opportunity to use your expertise and knowledge to ensure we provide our clients and their families with the support they need to enable them to achieve their best outcome and lead a fulfilled life. Part-time hours considered.

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“Our SPIRIT core values and beliefs are integral to the way we work and are there to help us to achieve our purpose and goals."

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Our Vision

WE DO WHAT WE DO BECAUSE WE WANT TO HELP.

We recognise that an injury affects far more than just the individual affected. Their immediate family can then be the next most affected, together with close friends and then that injury impacts on all those other people wanting to help, including healthcare professionals, police family liaison officers, charities, etc.

To be effective we have to work together with everyone involved as a team and including insurers. 

This is why our purpose is to help those affected by injury – together.