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Our Client Support Management service

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Our Client Support Management service | CFG Law

At CFG Law, we understand the life-changing effect a serious injury can have on our clients and their families. We’re committed to accessing early intervention, support and access to rehabilitation for our clients with a compensation claim through our award-winning Client First Service.

As part of our commitment to our serious and catastrophic injury clients, we have a Client Support Management team who work alongside the wider legal team. They are highly experienced healthcare professionals who provide practical support and insight into clients’ and their family’s needs and are integral to delivering our Client First Service.

Benefits of our Client Support Management service

There are many benefits for our clients and their families of our Client Support Management service. These include:

  • Bespoke support and assistance for you and your family beyond your legal claim.
  • Assessment of your needs led by a Client Support Manager with clinical experience and skills.
  • Client Support Managers with experience in Case Management.
  • Earlier positive outcomes for you and your family to achieve access to early rehabilitation and the best possible outcomes.
  • Early emergency fund that can be used in some circumstances for immediate intervention for support and rehabilitation before interim payments from the Defendant insurers.
  • Provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you.
  • Liaising with treating teams to help with discharge to suitable accommodation.
  • Arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.
  • Psychological support and arranging counselling and emotional support.
  • Exploring grants and funding options available to you.

Support from our Client Support Managers

stick-figurePhysical

Our Client Support Managers have expert clinical experience and can be involved as part of your team from the start. They can provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you, as well as plugging any gaps in the information provided by the treating team.

Your Client Support Manager can also liaise with your treating team to help with discharge to suitable accommodation, including arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.

They work in collaboration with health and social care, as well as charities to ensure everyone pulls together to enable you to achieve your best possible outcome and lead a fulfilled life.

emotional-1Emotional

Sustaining a serious injury inevitably has a significant psychological, as well as a physical impact on you and your family.

We understand that it is important that all psychological and emotional factors are given as much attention as any physical injury to achieve the best outcomes.

That is why our Client Support Managers will listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

Our Client Support Managers also support families who have been affected by bereavement, ensuring emotional support is in place.

Our Client Support Team

Viola Tosh

Viola Tosh

Client Support Manager

Read Viola's full profile >

Gill Webber

Gill Webber

Client Support Manager

Read Gill's full profile >

Caroline Trinder

Caroline Trinder

Client Support Lead

Read Caroline's full profile >

Caroline Trinder is our Client Support Lead and is a highly experienced senior nurse, having qualified as a Registered General Nurse in 1987. With a strong background in nursing and having also worked as a Case Manager, Caroline’s role at CFG Law is to assess the needs of our clients who have sustained life-changing injures and coordinate support services for them and their families.

Gill Webber is a Client Support Manager with extensive experience working as an Occupational Therapist. Gill has worked in a number of roles supporting people after catastrophic life-changing injuries. This includes adults, children and young people who have suffered brain injury, spinal injury, amputation, complex orthopaedic injuries, polytrauma and psychological injury.

Viola Tosh is a Client Support Manager and has extensive experience working as a registered Social Worker. Viola qualified as a Social Worker in 2012 and has worked in a variety of teams and roles bringing extensive knowledge and skills. She has worked with a spectrum of clients with complex cognitive, emotional, behavioural, physical and social needs.

You can find out more about our Client Support Management service by downloading our brochure.

How can we help? Contact Our Team: 0800 988 6995

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