Initial contact is often from a family member or the injured person. We always provide confidential, no obligation initial advice which is usually followed by a visit to the family home or hospital.

At the initial meeting, we encourage our potential clients and their families to speak openly and freely and ask lots of question and we listen carefully. We explain how we can help, including the benefits of pursuing a claim with us which are often unexpected, for example, the help our Client Support Managers are able to provide.

We also fully advise on the legal aspect of pursuing a claim including prospects of success and how we are paid.

Putting the team together

When a potential client and their family are happy for us to proceed, we put a team together led by a Senior Solicitor which is likely to include another Solicitor as well as a Trainee Solicitor or Paralegal, together with one of our Client Support Managers.

Obtaining funds for early rehabilitation

We contact the relevant insurers involved in each claim at the earliest opportunity and attempt to resolve any issue on liability, as well as seek their agreement to fund early rehabilitation and provide an initial interim payment to meet immediate financial and medical needs.

In the meantime, our Client Support Managers help and we provide emergency funding to assist where needed.

How we are paid

We operate on a no win no fee basis which means we are not paid on cases we lose but are paid on successful cases. We advise each client fully on all terms and conditions at the initial meeting.