Call our team
0800 912 9987

Need advice?
Request a call


The claim process

Feefo logo
The claim process | CFG Law

We will help access funding to put in place early treatment and support so that you have the best chance of rebuilding your life more quickly.

CFG Law exists to help those affected by injuries – together. We always do our best to help whatever the enquiry, utilising our expertise and experience.

As well as being contacted by those injured, we are frequently contacted by friends and family members and others involved, including healthcare professionals. We always help when we can. All initial advice is free without obligation and entirely confidential.

First steps

Initial contact is often from a family member or the injured person. We always provide confidential, no obligation initial advice which is usually followed by a visit to the family home or hospital.

At the initial meeting, we encourage our potential clients and their families to speak openly and freely and ask lots of question and we listen carefully. We explain how we can help, including the benefits of pursuing a claim with us which are often unexpected, for example, the help our Client Support Managers are able to provide.

We also fully advise on the legal aspect of pursuing a claim including prospects of success and how we are paid.

Putting the team together

When a potential client and their family are happy for us to proceed, we put a team together led by a Senior Solicitor which is likely to include another Solicitor as well as a Trainee Solicitor or Paralegal, together with one of our Client Support Managers.

Case planning and goal setting

Right from the start, we establish with our clients and their families their immediate needs and goals which we revisit and update as circumstances and priorities change. We do this to ensure that we focus on what our clients need and what is important to them.

We prepare integrated legal and rehabilitation case plans which we agree with our clients. Tasks are allocated to members of the team to ensure progress is made in respect of all aspects of the claim, working towards settlement at the earliest appropriate opportunity.


Good communication is essential to the success of any claim. We keep our clients fully informed in respect of all aspects of their claim and advise them fully upon the risks and benefits of any decision that needs to be made.

We establish how and when our clients prefer to be contacted to suit them.

Obtaining funds for early rehabilitation

We contact the relevant insurers involved in each claim at the earliest opportunity and attempt to resolve any issue on liability, as well as seek their agreement to fund early rehabilitation and provide an initial interim payment to meet immediate financial and medical needs.

In the meantime, our Client Support Managers help and we provide emergency funding to assist where needed.

How we are paid

We operate on a no win no fee basis which means we are not paid on cases we lose but are paid on successful cases. We advise each client fully on all terms and conditions at the initial meeting.

How can we help? Contact Our Team: 0800 988 6995

Speak to one of our expert serious injury solicitors to see how we can help you and your family. No Win, No Fee

Speak to a Specialist >

Why choose CFG Law?

 As well as the expertise you would expect when recovering compensation after a serious injury, we also provide all round support for you and your family and help you to achieve your best outcomes.

We have an excellent track record of taking over and settling claims that other solicitors have rejected or turned down, or where clients have been unhappy with the way their claim is continuing. We can guide you through the process of your claim, ensuring you are kept updated and fully informed throughout. As an independent firm of solicitors with over 30 years’ experience, you can be assured that we only act in your best interests.

We pull together with you and your family to support you with expert legal advice, financial assistance including benefits advice and emergency funds, physical help with early intervention for treatment, rehabilitation and therapies, as well as emotional and physical support for the whole family.


  • Work with fewer clients than is typical in the legal sector, ensuring we have the time to dedicate to working collaboratively with you and your family.
  • Proactive and intensive working, resulting in full compensation with no unnecessary delay.


  • Emergency fund to help plug any gaps in your treatment and support straight away.
  • Help with benefits applications and support with appeal processes.
  • Signposting to charities and other emergency funding.
  • Funding for specialist equipment to improve mobility and independence.
  • No win no fee.


  • Client Support Managers with expert clinical experience involved as part of your team from the start.
  • Provide well-informed guidance about treatment and support, liaise with the treating team about discharge options and arrange and facilitate care packages and source aids and equipment.


  • We listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

Serious injury claims

The nature of serious and catastrophic injuries is such that in order to help, specialist expertise is essential. With over 30 years’ experience, we have successfully settled many cases that include:

Additional services

Court of Protection

Our specialist Court of Protection solicitors can help you to apply to the Court of Protection for deputyship, as well as act as a professional deputy, easing the stress and strain of managing a family member’s affairs should they lose capacity through injury or illness.

See how we can help >

Personal Injury Trusts

Our specialist solicitors can also advise you on setting up a Personal Injury Trust to protect any means-tested benefits you may be eligible to. Creating a Personal Injury Trust can be necessary in some cases because any compensation you receive which is not held in a Trust will be added to any other capital you have and may affect your eligibility to means-tested benefits.

See how we can help >

Client First Service

Our award-winning Client First Service is designed to meet your individual needs, whatever they may be, whenever they may arise. We will come and visit you and your family in a convenient location for you and where it’s safe to do so, to get to know you and understand your needs and the support we can provide.

See how we can help >

For a free consultation

Fill out the form and one of our team will get in touch at a time that suits you.

Contact us

Speak to one of our expert serious injury solicitors for a free consultation

0800 988 7072

Our phone lines are open 24/7.