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The claim process

We will help access funding to put in place early treatment and support so that you have the best chance of rebuilding your life more quickly.

CFG Law exists to help those affected by injuries – together. We always do our best to help whatever the enquiry, utilising our expertise and experience.

As well as being contacted by those injured, we are frequently contacted by friends and family members and others involved, including healthcare professionals. We always help when we can. All initial advice is free without obligation and entirely confidential.

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CFG Law totally exceeded our expectations. They gave an excellent professional service. Their communication is exceptional, and they went above and beyond to help me through the process of the last 4 years. They made us feel like friends, not clients.

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First steps

Initial contact is often from a family member or the injured person. We always provide confidential, no obligation initial advice which is usually followed by a visit to the family home or hospital.

At the initial meeting, we encourage our potential clients and their families to speak openly and freely and ask lots of question and we listen carefully. We explain how we can help, including the benefits of pursuing a claim with us which are often unexpected, for example, the help our Client Support Managers are able to provide.

We also fully advise on the legal aspect of pursuing a claim including prospects of success and how we are paid.


Putting the team together

When a potential client and their family are happy for us to proceed, we put a team together led by a Senior Solicitor which is likely to include another Solicitor as well as a Trainee Solicitor or Paralegal, together with one of our Client Support Managers.

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Case planning and goal setting

Right from the start, we establish with our clients and their families their immediate needs and goals which we revisit and update as circumstances and priorities change. We do this to ensure that we focus on what our clients need and what is important to them.

We prepare integrated legal and rehabilitation case plans which we agree with our clients. Tasks are allocated to members of the team to ensure progress is made in respect of all aspects of the claim, working towards settlement at the earliest appropriate opportunity.



Good communication is essential to the success of any claim. We keep our clients fully informed in respect of all aspects of their claim and advise them fully upon the risks and benefits of any decision that needs to be made.

We establish how and when our clients prefer to be contacted to suit them.

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We understand the needs of the injured person and their family. Our aim is to provide full support every step of the way and make the process stress free.

Obtaining funds for early rehabilitation

We contact the relevant insurers involved in each claim at the earliest opportunity and attempt to resolve any issue on liability, as well as seek their agreement to fund early rehabilitation and provide an initial interim payment to meet immediate financial and medical needs.

In the meantime, our Client Support Managers help and we provide emergency funding to assist where needed.


How we are paid

We operate on a no win no fee basis which means we are not paid on cases we lose but are paid on successful cases. We advise each client fully on all terms and conditions at the initial meeting.

What our clients have to say

We're here to support you and your family, whatever life throws your way. Take a look at what some of our other clients have said about our Client First Service
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Thanks to Diane!!

I am beyond grateful, Diane, my caseworker at CFG Law! They helped me in the process of my personal injury claim and worked tirelessly to get my claim settled. Diane is always professional and ...

Jermaine Brooks


I would most certainly recommend CFG Law

I found Sara Ouko (who had my case) to be excellent in every aspect of my claim, She took care of not only my legal matters but also made sure that I was looked after in all aspects of my case, ...

Christopher Board


Great communication and service

Dealt with my claim professionally, with sympathy and continually updating me with advice and care. It takes time, which is to be expected for a satisfactory outcome. I would recommend their ...

Lucy Levett

Accreditations and achievements

Our award-winning solicitors has over 30 years’ experience, and is proud to be recognised by a number of expert organisations.

Our offices

Our serious injury solicitors help clients and families across the country.

We are a national digital business and have offices across the UK, working with you and your family at locations that suit your needs.

Speak to one of our expert serious injury solicitors for a free consultation.

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Contact us

Speak to one of our expert serious injury solicitors for a free consultation

0800 988 7072

Alternatively, simply fill out the form and one of our team will get in touch at a time that suits you.

At CFG Law, we take a different approach to serious injury claims. Our goal is to help you or your loved one get access to early treatment, comprehensive rehabilitation, and ongoing support. Our services go beyond expert legal advice to focus on your specific needs:

  • We work with medical professionals to get the best treatment for you
  • Our team will help you to access early and emergency funding
  • We also provide support for ongoing rehabilitation and care

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