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Orthopaedic injury case studies

£200,000 compensation for complex orthopaedic injury


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We secured nearly £200k in compensation for Natalie* after she was hit by a car when she was crossing a road where there was stationery traffic. The car drove on the wrong side of the road and struck her, causing several broken bones including a very serious injury to her pelvis and a head injury.

The challenges faced by Natalie

Natalie struggled to get around because of her broken bones, including a fracture to her pelvis which she needed to have surgery for and resulted chronic pain. She needed a lot of help from her family at first, which made her feel like a burden and impacted her mental health.

  • Due to her injuries, Natalie’s ability to move was significantly affected.
  • Because of the psychological impact, Natalie became irritable which resulted in her becoming isolated and losing some of her friends.
  • Natalie also experienced nightmares and flashbacks and suffered with fatigue and disturbed sleep.

How we helped with these challenges

Straightaway we put Natalie in touch with one of our Rehabilitation and Support Coordinators, who looked at how Natalie could be more independent. We used our emergency fund to buy some equipment, including a perching stool, commode bucket and helping hand reacher so that Natalie could do more things for herself.

  • We instructed a Case Manager to support a treatment package and assess Natalie’s immediate needs. Private psychological therapy was arranged to help with the psychological impact together with private physiotherapy and support.
  • Gym membership was funded to support Natalie’s rehabilitation and recovery.
  • To help Natalie’s independence even further, driving lessons were arranged and funded for her to help her get out and about and avoid becoming too isolated and also to promote independence.
  • Our Rehabilitation and Support Coordinators assisted with benefits applications.

The results and outcome

We successfully settled Natalie’s claim for nearly £200k. This has meant that Natalie can now move on with her life and focus on her future and family.

*not her real name

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or call 0800 612 8196