For advice call 0800 612 8196

Passenger injury claims

We're here to help and support you and your family if you've been injured as a passenger in a car crash. We provide expert legal services as well as helping to gain access to essential treatment and rehabilitation.
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or call 0800 612 8196

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No hidden fees – we focus on outcomes, not profits


Helping you with your passenger injury claim

Injuries sustained by passengers can range from whiplash injuries and broken bones to more serious injuries such as amputations, head injuries and spinal cord injuries. These injuries can have a long-lasting impact on you and your family, so it’s important you have the right support in place. Making a claim for compensation can help you to access and fund this support.

Not only do we have legal experts on hand to help you to claim the maximum amount of compensation, but we also have rehabilitation and support coordinators who are clinically trained, helping you to access the full wraparound support you and your family need. 


There are no hidden costs and we don’t claw back shortfall fees, meaning you keep more of your compensation


Dedicated rehabilitation & support coordinators to help you access the specialist help you need


Our client stories

Empowering people to rebuild their lives

Beth* sustained life-changing injuries including a minor head injury, multiple fractures requiring surgery and psychological injuries when she was a passenger in a car that crashed after the driver lost control. We helped Beth to claim over £1.9m in compensation through the Motor Insurers' Bureau (MIB).

Client Stories

Our partners

Working with organisations to support people after road crashes

We work closely with RoadPeace, and the Road Victims Trust to support people who have been bereaved or seriously injured in road crashes. 

As part of our work with RoadPeace in the West Midlands, we created an anthology of stories, poems and drawings of people impacted by road death. The anthology aims to support those who find themselves bereaved after road death, as well as a call for change and a call for society to stop accepting these needless deaths.

View the Anthology

Our support

How we can help you

We're specialists - we only do injury-related law which means you can be sure you're receiving expert guidance and advice.

Why choose us?

Caroline Trinder

Rehabilitation and Support Lead

Our rehabilitation and support coordinators

We have a dedicated team of rehabilitation and support coordinators, who all have a background in health and social care, on hand to help you with our full wraparound support.

  • Specialist support at the earliest stage, alongside your legal team
  • Plugging any gaps in the care you're receiving
  • Emergency fund to pay for initial care, aids and equipment
  • Collaborative working with your treating team to get you home safely
  • Psychological support and arranging counselling
  • Exploring grants and funding options available to you

Our Process

Guiding people through the legal process

Our team of experienced serious injury solicitors are on hand to provide you with all the help and assistance you need. Not only can we help you to navigate the legal process, but we'll help you to access the treatment and rehabilitation you need for your injuries.

Free meeting without the need to go ahead with a claim
We’ll come to see you face to face wherever you feel comfortable to find out more about you and your family, what you’re worried about and how we can start helping you. We’ll also talk to you about how your case can be funded, so you’ll have peace of mind and reassurance that making a claim won’t cost you money, even if your claim isn’t successful. We don’t believe in taking money off injured people like some other firms, so there are no hidden charges
Introduce our Rehabilitation and Support Team
Once we understand what’s worrying you, our Rehabilitation and Support Team will be in touch to understand more about your needs and to help you access the urgent support you need. The team include health and social care professionals who can help to plug any gaps in your care. They’re on hand to help with discharge planning and making sure you have everything you need to go home safely. We’ve also got an emergency fund to help pay for any initial care, aids and equipment you might need.
Contact the other side to get the ball rolling
We’ll send a letter of claim to the defendant insurers—this is basically a letter telling them what’s happened and why we think they’re responsible. It’s important we make contact with the defendant insurers as soon as possible to make sure your claim can move forward without any delays. They’re allowed time to look into what’s happened and tell us if they admit they’re to blame, they think they’re partly to blame, or they deny blame all together. Sometimes, there’s no response at all. However, while they’re doing this, we’ll be working with them to try and get funding for private rehabilitation to help your recovery from the very beginning of the claim.
Asking for interim payments
You might be worried about the impact your injuries have had on you and money worries if you can’t work. While steps one to three are ongoing, we’ll also be asking the defendant insurers for interim payments. These are payments that you get as soon as possible before your case has settled that can help pay for any suggested treatment, help with any financial worries you might have about paying your rent or mortgages, or paying bills, and to put in place a full treating and care team, helping to make sure you achieve your best possible outcome.
Gathering evidence
Next, we’ll start gathering the evidence. This could be to help prove that the other person involved was to blame (known as liability) and medical evidence to show what injuries you have, that these injuries were caused by the incident and how they’ve affected your life (known as causation and quantum). Liability evidence could be CCTV or police reports, and medical evidence includes your hospital or GP records, as well as reports from medical experts who specialise in your injuries.
Getting you the rehabilitation you need
As we carry on gathering all the information to build your case, we’ll be working alongside professionals who are specialists in your injuries to look at how we can support you and get you the best recovery possible. We do this by organising the highest quality rehabilitation and treatment for your specific needs. We’ll keep working with the defendant insurers to get all this funded for you while your claim is still ongoing so that you don’t have to wait.
Working out how much your claim is worth
After gathering all the evidence, we’ll also calculate how much your claim should be worth. We’ll look at what losses you’ve had since your injuries including from not being able to work, as well as any losses you’ll experience in the future. We’ll also think about all the things you’ll need now and in time to come, including things like care packages, treatment, aids, equipment, changing your home so it works better for you, and any number of others things that might be important to you (for example getting back to a hobby you love or sourcing an adapted holiday home for you to enjoy time with your family).
Fighting for your best possible outcome
Throughout your whole case we’ll be negotiating with the defendants—whether it’s to get them to accept they’re to blame, agree to release some interim payments to help with your recovery or discussing how much compensation you should get. We’ll always fight for your best possible outcomes.
Lifelong support
Even after your case has settled, we’re still here for you. Our specialist Court of Protection team can help you if your family member can’t manage their own affairs anymore, or we can set up a Personal Injury Trust to make sure you can still claim the benefits you need. We’re also here to help with financial advice to make sure your compensation lasts you for the rest of your life.


Frequently asked questions

Here are the answers to a few of the questions we get asked regularly. But if you have any other questions, please get in touch. We're here to help.

See all FAQ's

What type of collisions can I claim for?

There are a variety of circumstances where a passenger may be able to make a claim, including:

  • If you were the passenger in a car driven by a friend, family member or work colleague who was at fault for the crash.
  • If you were the passenger in a car that was not responsible for causing the crash.
  • If you were a passenger in a public transport vehicle, such as a bus or a taxi.
  • If you were the passenger in a van, lorry or you were a pillion passenger on a motorbike.

Contact us for advice: 0800 612 8196

Who do I claim against as a passenger?

You will make a claim against whoever was responsible for the crash. This may be the person who was driving the vehicle you were travelling in, or another vehicle that caused the crash. With road traffic collisions, it is the insurance company who pay out any compensation and pay your legal fees, not the driver themselves.

Contact us for advice: 0800 612 8196

What if more than one driver is responsible for the crash?

If there is more than one driver at fault, then there will be a split liability agreement. This means that the drivers responsible will agree to share the blame proportionally. This will not affect the amount of compensation you receive; it just means that different percentages will be paid by each insurance company for each driver.

Contact us for advice: 0800 612 8196

Can I claim compensation from a family member?

Yes, if you were travelling in a car as a passenger being driven by a family member, and the family member is at fault for causing the crash, you can claim from their insurance company.

Contact us for advice: 0800 612 8196

Can I claim if the driver was intoxicated?

If the driver of the car you were travelling in was drunk, you may still be able to claim compensation. Even if you knew the driver was drunk when you agreed to get into the car, the driver still has a responsibility to drive safely. However, if you willingly get into a car with a drunk driver, the amount of compensation you receive may be reduced. This is called contributory negligence and will be based on a percentage. Usually, in these cases, contributory negligence is agreed between 15% and 25%, so the compensation you receive will be reduced by this.

Contact us for advice: 0800 612 8196

The driver fled the scene, can I still make a claim for compensation?

If you have been involved in a road collision and the driver has fled the scene and cannot be traced, you can still claim compensation. However, rather than claiming against the driver’s insurance company as you would normally, your claim will be dealt with through the Motor Insurers’ Bureau (MIB). The MIB is an independent body set up to pay compensation where there is no other route to make a claim and is funded using contributions from insurance premiums.

Contact us for advice: 0800 612 8196

Can I make a claim if I was on public transport?

If you are injured whilst travelling as a passenger on a bus or in a taxi, you can claim compensation. If another vehicle caused the collision, then the compensation claim will be made against them. However, if the bus or taxi driver was at fault then the company they’re employed by will be responsible to pay any compensation.

Contact us for advice: 0800 612 8196

How much compensation will I receive being a passenger in a car crash?

The amount of compensation you receive will depend on the extent of your injuries and your recovery. The more impact your injuries have, the more compensation you will receive. This is because claims don’t just compensate you for the pain and suffering you have endured as a result of your injuries, but also lots of other areas such as:

  • Any loss of earnings you have incurred both now and in the future
  • The cost of treatment and rehabilitation for your injuries
  • Psychological input to address any emotional support you may need
  • Pay for any aids and equipment to improve your mobility
  • The cost of adaptations to your home or for a new home to help your independence and wellbeing
  • Vocational and community support to help you to get back to work or to enjoy your hobbies

A specialist solicitor will be able to advise you about the potential value of your claim and help you to achieve the maximum amount of compensation available to you.

Contact us for advice: 0800 612 8196

How long do I have to claim?

There are strict time limits on how long you have to bring a claim. The general rule is three years from the date of the incident. This can be extended in some circumstances, such as if someone has lost capacity as a result of their injuries, or if the injured person is under 18-years-old. However, it is always best to seek legal advice as soon as possible. This is so that your solicitor can start gathering all the relevant information about your case as soon as possible, as well as work with you and your family to provide you with any help and support you might need.

Contact us for advice: 0800 612 8196

Can I make a no win no fee claim?

Yes, most passenger compensation claims are taken on a no win no fee basis, with any legal fees claimed back from the insurers at the end of the case. This means that you do not have to worry about the financial costs of making a claim.

Contact us for advice: 0800 612 8196

Do I have to pay legal fees?

If you make a claim under a no win no fee agreement, you should not have to pay any legal fees. This is because any fees will be claimed from the defendant insurers at the end of your case. If your case is unsuccessful, you do not have to pay any fees. Your solicitor will be able to explain no win no fee agreements to you and answer any questions you might have.

Contact us for advice: 0800 612 8196

Get in touch

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or call 0800 612 8196