As specialist catastrophic and serious injury solicitors, we have the expertise you would expect in recovering compensation where someone else is at fault. What sets us apart, however, is all the extra stuff that we do that you would not expect from a firm of solicitors and why we do it.
As well as legal advice, we focus on providing the financial, physical and emotional support you and your family need. We do this right from the very start when it feels like your world has been turned upside down and the priority is pulling together to get your life back on track. We then work closely with you throughout your case, ensuring you achieve your best outcome and can go on to lead a fulfilled life.
Why do we do this? The answer is simple. We all share a common purpose: to help those affected by injury – together. The together part is really important to us. We know that by working collaboratively as a team with you and your family, we can achieve so much more.
That’s why we developed our Client First Service.
Helping with your serious injury claim is only part of our service – helping you to get your life back on track after a serious injury is our primary aim.
Our Client First Service is all about providing a service that we would be proud to offer to members of our own families. We ask ourselves ‘what would we do if it was our family member?’
By doing this and by listening to what our clients and their families say they need, we’ve learnt that whilst recovering compensation is important, it is the extra things we do and the support we provide that really help and makes the Client First Service stand out.
We know from experience that as no two people are the same, the effects of every injury are different. We also understand that you and your family’s needs and requirements will change over time. That is why our Client First Service is designed to meet your individual needs, whatever they may be, whenever they may arise.
All of your team will, of course, be experts and specialists in serious injury but there’s much more to what we do.
Our Client First Service means that our solicitors work with fewer clients than is typical in the legal sector, ensuring they have the time to dedicate to working collaboratively with you and your family.
We work intensively and proactively on your claim, resulting in full compensation for your injuries without unnecessary delay.
Lack of funding should not get in the way of you receiving treatment and support when you need it. This is why we have an emergency fund to help plug any gaps in your support straight away.
Examples of our emergency fund in action include paying for travel expenses for your family to visit in hospital, funding additional treatment and therapy to assist your recovery and addressing any immediate financial concerns you may have.
We can also help with benefits applications and provide support with appeal processes and signposting to charities and other emergency funding.
We have Client Support Managers with expert clinical experience involved as part of your team from the start. They are able to provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you, as well as plugging any gaps in the information provided by your treating team.
Your Client Support Manager can also liaise with your treating team to help with discharge to suitable accommodation, including arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.
We work in collaboration with health and social care, as well as charities to ensure we all pull together to enable you to achieve your best possible outcome and lead a fulfilled life.
Sustaining a serious injury inevitably has a significant psychological, as well as a physical impact on you and your family.
We understand that it is important that all psychological and emotional factors are given as much attention as any physical injury to achieve the best outcomes.
That is why we listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.
Right from the start, we pull together with you and your family and get to know you. We find out what your most crucial needs and concerns are and work with you to put a plan in place to help you to start to get your life back on track. This can include the provision of emergency funding, help to access early treatment and rehabilitation, as well as providing support for the whole family.
We build a team around you and your family, choosing solicitors with specialist expertise in helping people with your specific injuries. A Client Support Manager will also work alongside your solicitor. They are highly experienced healthcare professionals who provide practical support and insight into your and your family’s needs. They work as part of a multidisciplinary team to ensure the best possible support for you and your family at all times.
Providing our comprehensive support services requires time and dedication. To ensure you receive the support you deserve, our solicitors work with fewer clients than is typical in the legal industry, ensuring they have the time to dedicate to getting to know you and your family, and making sure your needs are met. It also means they can work intensively and proactively on your claim, resulting in full compensation for your injuries and the best possible outcome for you, without unnecessary delay.
If you already have a compensation claim ongoing with another solicitor and you are unhappy with the support you are receiving, you can speak to us about your concerns. Often, the best option for you is to try and resolve any problems with your current solicitor. We can provide you with free advice and guidance on how you may be able to resolve any problems with your existing solicitor.
If you are still unhappy, we can review your case free of charge, and if we can help, we will make arrangements for your claim to be transferred to CFG Law.