For advice call 0800 612 8196

Can I change my solicitor?

Suppose you’re unhappy with the service that is being provided by your current solicitor. In that case, you are under no obligation to remain with them. You can transfer your claim to another solicitor at no cost.
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Overview

Changing your serious injury solicitor

Whether your claim is at the beginning or close to settlement, you have the right to move your case to another serious injury solicitor. Likewise, if your solicitor is no longer able to help you, you have a choice about which solicitor you transfer your case to. It is a common misunderstanding that a person cannot change solicitors, or that it will be difficult or expensive. This is not the case. We regularly have cases transferred to us and commonly take over many claims started by other firms.

If you are still unhappy with the service you are receiving from your current solicitor, we can review your case free of charge.

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There are no hidden costs and we don’t claw back shortfall fees, meaning you keep more of your compensation

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Dedicated rehabilitation & support coordinators to help you access the specialist help you need

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Our client stories

Empowering people to rebuild their lives

We supported Becky in achieving a £1 million settlement after her previous solicitor advised her to accept an offer of £30,000.

Client Stories

reasons

Common reasons for changing solicitors

There are many different reasons and circumstances where it may be necessary to change your solicitor. The most common reasons that people transfer their cases to us include:

  • Concerns over the experience of their solicitor and/or the firm: You should always choose a solicitor who specialises in serious injury claims and has experience dealing with your specific injuries and accident circumstances.
  • Poor levels of service and communication: This can include not keeping you up to date with where your claim is up to, having to chase your solicitor for information or not receiving the levels of service you expect.
  • Lack of focus on the injured person’s needs and wellbeing: Your solicitor should provide you with all the support you and your family need. They should assist you in accessing any treatment and rehabilitation you need and help you to achieve your best outcome.

  • Losing confidence in your solicitor and the advice they give you: If you are not sure about the information they are giving you or you feel like it’s not correct, you should always get a second opinion from another specialist solicitor.
  • Feeling as though there are unnecessary delays in your case or there is a lack of progress: Your solicitor should work proactively to push your case forward, and not just work to deadlines put in place by others.

Our support

How we can help you

We’re experts in negotiating the best possible outcomes for people affected by serious injury. Our focus from day one is helping you to lead a fulfilled life by providing support and guidance throughout. 

Why choose us?
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Caroline Trinder

Rehabilitation and Support Lead

Our rehabilitation and support coordinators

We have a dedicated team of rehabilitation and support coordinators, who all have a background in health and social care, on hand to help you with our full wraparound support.

  • Specialist support at the earliest stage, alongside your legal team
  • Plugging any gaps in the care you're receiving
  • Emergency fund to pay for initial care, aids and equipment
  • Collaborative working with your treating team to get you home safely
  • Psychological support and arranging counselling
  • Exploring grants and funding options available to you

Our Process

Guiding people through the legal process

Claiming compensation after a serious injury may seem like a complicated process. But our expert team are on hand to take you through every stage.

1
Free meeting without the need to go ahead with a claim
We’ll come to see you face to face wherever you feel comfortable to find out more about you and your family, what you’re worried about and how we can start helping you. We’ll also talk to you about how your case can be funded, so you’ll have peace of mind and reassurance that making a claim won’t cost you money, even if your claim isn’t successful. We don’t believe in taking money off injured people like some other firms, so there are no hidden charges
2
Introduce our Rehabilitation and Support Team
Once we understand what’s worrying you, our Rehabilitation and Support Team will be in touch to understand more about your needs and to help you access the urgent support you need. The team include health and social care professionals who can help to plug any gaps in your care. They’re on hand to help with discharge planning and making sure you have everything you need to go home safely. We’ve also got an emergency fund to help pay for any initial care, aids and equipment you might need.
3
Contact the other side to get the ball rolling
We’ll send a letter of claim to the defendant insurers—this is basically a letter telling them what’s happened and why we think they’re responsible. It’s important we make contact with the defendant insurers as soon as possible to make sure your claim can move forward without any delays. They’re allowed time to look into what’s happened and tell us if they admit they’re to blame, they think they’re partly to blame, or they deny blame all together. Sometimes, there’s no response at all. However, while they’re doing this, we’ll be working with them to try and get funding for private rehabilitation to help your recovery from the very beginning of the claim.
4
Asking for interim payments
You might be worried about the impact your injuries have had on you and money worries if you can’t work. While steps one to three are ongoing, we’ll also be asking the defendant insurers for interim payments. These are payments that you get as soon as possible before your case has settled that can help pay for any suggested treatment, help with any financial worries you might have about paying your rent or mortgages, or paying bills, and to put in place a full treating and care team, helping to make sure you achieve your best possible outcome.
5
Gathering evidence
Next, we’ll start gathering the evidence. This could be to help prove that the other person involved was to blame (known as liability) and medical evidence to show what injuries you have, that these injuries were caused by the incident and how they’ve affected your life (known as causation and quantum). Liability evidence could be CCTV or police reports, and medical evidence includes your hospital or GP records, as well as reports from medical experts who specialise in your injuries.
6
Getting you the rehabilitation you need
As we carry on gathering all the information to build your case, we’ll be working alongside professionals who are specialists in your injuries to look at how we can support you and get you the best recovery possible. We do this by organising the highest quality rehabilitation and treatment for your specific needs. We’ll keep working with the defendant insurers to get all this funded for you while your claim is still ongoing so that you don’t have to wait.
7
Working out how much your claim is worth
After gathering all the evidence, we’ll also calculate how much your claim should be worth. We’ll look at what losses you’ve had since your injuries including from not being able to work, as well as any losses you’ll experience in the future. We’ll also think about all the things you’ll need now and in time to come, including things like care packages, treatment, aids, equipment, changing your home so it works better for you, and any number of others things that might be important to you (for example getting back to a hobby you love or sourcing an adapted holiday home for you to enjoy time with your family).
8
Fighting for your best possible outcome
Throughout your whole case we’ll be negotiating with the defendants—whether it’s to get them to accept they’re to blame, agree to release some interim payments to help with your recovery or discussing how much compensation you should get. We’ll always fight for your best possible outcomes.
9
Lifelong support
Even after your case has settled, we’re still here for you. Our specialist Court of Protection team can help you if your family member can’t manage their own affairs anymore, or we can set up a Personal Injury Trust to make sure you can still claim the benefits you need. We’re also here to help with financial advice to make sure your compensation lasts you for the rest of your life.

FAQs

Frequently asked questions

Here are the answers to a few of the questions we get asked regularly. But if you have any other questions, please get in touch. We're here to help.

See all FAQ's

Is it difficult to transfer my claim to another firm?

Absolutely not. Once you have found the right solicitor for you and they have agreed to take on your claim, all you need to do is sign a form of authority stating you are happy for the file to be transferred to them. If you wish to transfer your case to CFG, we will speak to your current solicitor on your behalf and make all the relevant arrangements for your file to be sent over to us.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

I have an ongoing claim with another firm, what can I do if I am unhappy with my solicitor?

If your claim is ongoing and you’re unhappy with the service that is being provided by your current solicitor, you are under no obligation to remain with them. You can transfer your claim to another solicitor if you wish at no cost. At CFG, we can provide free advice and guidance on any issues you may be facing and review your case for you.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

How much will it cost to transfer my claim?

It should not cost you anything to transfer your claim. We provide a free consultation to review your claim and will advise you on what to do next. This advice is completely confidential with no obligation to continue with any transfer. If you decide to transfer your claim, your new solicitor will make an agreement to pay any outstanding charges on the file from the insurers once your claim has settled. All our cases are taken on a no win no fee basis, meaning you don’t need to worry about the financial costs of claiming compensation. If your claim is unsuccessful, you won’t have to pay us a penny.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

I’m unhappy with the communication from my solicitor. Can I change firms?

Yes. If your solicitor is not keeping you up to date with progress, or you believe they are not working adequately on your claim, you can seek advice from another solicitor. We can advise you about the process and what you should expect and give a second opinion about the service you are receiving from your current solicitor. The Solicitors Regulation Authority regulates solicitors in England and Wales, and they expect solicitors to respond to their clients quickly and efficiently, so if this is not the case you have the right to transfer your case to another solicitor.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

My solicitor is pushing me to settle my claim, but I don’t agree with the settlement figure

There are many things which need to be taken into account when valuing a claim. These can range from the amount you will receive in compensation for the injury itself, to the amount lost in earnings and the cost of any specialist support and treatment you may need now and in the future.

Your solicitor should address all of these things and fight for the maximum amount of compensation available to you. If you feel your solicitor has not given full consideration to all aspects of your claim, one of our solicitors can review your claim for you and provide advice. If we believe your claim has been mishandled and undervalued, we can take over conduct of your claim and fully investigate this. Our specialist serious injury solicitors will be able to talk you through the figure and decide if this is a fair settlement or not.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

My solicitor has missed my limitation date, what can I do now?

If your solicitor has missed your limitation date, or made any other mistakes with your personal injury claim, they have a duty to inform you of this. If this is the case, you should get independent legal advice. In the event that a limitation date has been missed in your personal injury claim, we can transfer your claim and attempt to continue proceedings on your behalf. If this cannot be done, we can file a professional negligence claim against the solicitor who was handling your personal injury claim. This would enable you to claim the compensation you would have received had they not missed the limitation date.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

What happens if your case is being transferred to another company?

In some circumstances, your current solicitor may advise you your claim is being transferred to another company. This may be because the personal injury department or firm is closing down or has been bought out (merged) with another company.

It is important to remember that it is your choice which firm of solicitors you would like to continue with your claim. You should research reputable, serious injury solicitors and choose a firm that is right for you and not necessarily stay with the new firm or company that has been recommended.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

Common reasons for changing solicitors

There are many different reasons and circumstances where it may be necessary to change your solicitor. The most common reasons that people transfer their cases to us include:

  • Concerns over the experience of their solicitor and/or the firm: You should always choose a solicitor who specialises in serious injury claims and has experience dealing with your specific injuries and accident circumstances.
  • Poor levels of service and communication: This can include not keeping you up to date with where your claim is up to, having to chase your solicitor for information or not receiving the levels of service you expect.
  • Lack of focus on the injured person’s needs and wellbeing: Your solicitor should provide you with all the support you and your family need. They should assist you in accessing any treatment and rehabilitation you need and help you to achieve your best outcome.
  • Losing confidence in your solicitor and the advice they give you: If you are not sure about the information they are giving you or you feel like it’s not correct, you should always get a second opinion from another specialist solicitor.
  • Feeling as though there are unnecessary delays in your case or there is a lack of progress: Your solicitor should work proactively to push your case forward, and not just work to deadlines put in place by others.

Contact us for advice: 0800 612 8196 advice@cfglaw.co.uk

Get in touch

Request a callback,
or call 0800 612 8196

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