This is the website of CFG Law, part of the Client First Group. We are specialists in serious injury claims and accident compensation.
Head Office telephone: 0161 437 9999
Free accident advice helpline: 0800 612 8196 (open 24 hrs)
We are authorised and regulated by the Solicitors Regulation Authority. SRA number 469926. All staff are subject to rules and principles of professional conduct. For a copy of our professional rules, please see http://www.sra.org.uk/handbook
CFG Law is a trading name of CFG Law Limited. Registered in England no.: 4206160. Registered office: Oakwater House, 4 Oakwater Avenue, Cheadle Royal Business Park, Cheadle, SK8 3SR.
Use of this website is subject to the following:
The content and design of these pages are subject to copyright owned by Freeclaim Services Limited. Reproduction is prohibited and you undertake not to copy, store, distribute or modify any part of this website without our prior written consent.
From time to time this website may include links to other websites. These links are to provide further information and are not intended to signify that Freeclaim Services Limited endorses such website or content. Freeclaim Services Limited has no responsibility for the content of the linked website.
You do not need to seek permission to link to any information on the CFG Law website.
CFG Law website hosting provider information: HCP- Microsoft Azure, (need address and telephone number from Chris)
Subject to usual terms.
Our professional indemnity insurance has been arranged through our Broker AON. Their contact details are as follows: Aon UK Limited, The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AN. Telephone no: 020 7623 5500
Our professional indemnity insurance policy is with Liberty Mutual Insurance Europe Ltd. Their contact details are: Liberty Mutual Insurance Europe Ltd, 20 Fenchurch Street, London, EC3M 3AW. Telephone no: 020 3758 0000
The materials contained in this website are provided for general information purposes only and do not constitute legal or other advice. Whilst every effort has been made to ensure the accuracy of the content of this site, CFG Law accepts no responsibility for any loss, which may arise from reliance on information on this site.
The content of this site does not constitute legal advice and is published as information only. You should always seek legal advice about the particular circumstances of your case.
Use our call back form to speak to one of our serious injury lawyers direct or call us on 0800 612 8196.
Our complaints policy
We are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our starting point is that if you need to make a complaint, we have not communicated with you as well as we would like. We would like to apologise for this, and we undertake to do our best to resolve your concerns.
Our complaints procedure
If you have a complaint, please contact Nicola Hughes. You can contact her at CFG Law, Oakwater House, 4 Oakwater Avenue, Cheadle Royal Business Park, Cheadle, SK8 3SR. Telephone: 0161 437 9999 Fax: 0161 436 3332 Email: firstname.lastname@example.org
What will happen next?
Whichever step (or combination of steps) is followed, our reply will address the issues you have raised and will ensure a response is provided to the points you have raised. Our reply will include suggestions for resolving your concerns. If we need to make further enquiries (for example, if your file has been stored off-site) we may need to extend the time by which we will respond.
If we have to change any of the timescales above, we will let you know and explain why.
Contact details for the Legal Ombudsman are:
Address: PO Box 15870, Birmingham, B30 9EB.
Helpline: 0300 555 0333 Website: www.legalombudsman.org.uk
The Legal Ombudsman will normally investigate complaints within 1 year from the act/omission complained of or 1 year from you realising the cause of the complaint. You must also refer the complaint to the Legal Ombudsman within 6 months of the date of our written response to you. The Legal Ombudsman has the discretion to extend this time limit in certain circumstances.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at http://ec.europa.eu/odr.
We use the word Partner to refer to senior lawyers or employees with equivalent standing. Not all of our lawyers are solicitors. Information about any individual’s professional status will be provided on request.
Under anti-money laundering legislation we are obliged to confirm the identity of individuals before accepting new instructions and to review this from time to time. To avoid the need to request detailed identity information from you, we use approved external services which review publicly available information on companies and individuals. However, should those checks, for any reason, fail adequately to confirm identity, we may write to you to ask for identification evidence. If you do not provide satisfactory evidence or information within a reasonable time, we may have to stop acting for you.