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Changing solicitors

If you are unhappy with the way your claim is being handled, you have the right to transfer your case to another serious injury solicitors.

It is a common misunderstanding that a person cannot change solicitors, or that it will be difficult or expensive. This is not the case. We regularly have cases transferred to us and commonly take over many claims started by other firms.

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We chose CFG Law and their team as they were very helpful when we were researching companies to work with. I have to say they have been brilliant from day one and the whole team has supported our family through every single step of this difficult process. The one thing that set them apart was the way they talked to us and understood what we were going through, and they got to know our whole family from the offset.

Read our client stories >

Common reasons for changing solicitors

The most common reasons that people transfer their cases to us include:

  • Concern over the experience of their solicitor and/or the firm
  • Poor levels of service and communication
  • Lack of focus on the injured person’s needs and wellbeing

No win no fee FAQ

I have an ongoing claim with another firm, what can I do if I am unhappy with my solicitor? plus symbol minus symbol

If your claim is ongoing and you’re unhappy with the service that is being provided by your current solicitor, you are under no obligation to remain with them. You can transfer your claim to another solicitor if you wish at no cost.

Is it difficult to transfer my claim to another firm? plus symbol minus symbol

Absolutely not. Once you have found the right solicitor for you and they have agreed to take on your claim, all you will need to do is sign a form of authority stating you are happy for the file to be transferred to them. Your new solicitor will deal with the transfer for you and arrange for your papers to be sent over to them.

How much will it cost to transfer my claim? plus symbol minus symbol

It should not cost you anything to transfer your claim. We provide a free consultation to review your claim and will advise you on what to do next. If you decide to transfer your claim, your new solicitor will make an agreement to pay any outstanding charges on the file from the insurers once your claim has settled. All our cases are taken on a no win no fee basis, so there’s no financial risk to you. If your claim is unsuccessful you won’t have to pay us a penny.

I’m unhappy with the communication from my solicitor, is this enough to transfer my claim? plus symbol minus symbol

Yes. If your solicitor is not keeping you up to date with progress, or you believe they are not working adequately on your claim, you can seek advice from another solicitor. The Solicitors Regulation Authority regulates solicitors in England and Wales, and they expect solicitors to respond to their clients quickly and efficiently. If this is not the case you can ask another solicitor to review your claim and get this transferred.

My solicitor is pushing me to settle my claim, but I don’t agree with the settlement figure plus symbol minus symbol

There are many things which need to be taken into account when valuing a claim. These can range from the amount you will receive in compensation for the injury itself, to the amount lost in earnings and the cost of any specialist support and treatment you may need now and in the future.

Your solicitor should address all of these things and fight for the maximum amount of compensation available to you. If you feel your solicitor has not given full consideration to all aspects of your claim, one of our solicitors can review your claim for you and provide advice. If we believe your claim has been mishandled and undervalued, we can take over conduct of your claim and fully investigate this. Our specialist serious injury solicitors will be able to talk you through the figure and decide if this is a fair settlement or not.

My solicitor has missed my limitation date, what can I do now? plus symbol minus symbol

If your solicitor has missed your limitation date, or made any other mistake with your claim, they have a duty to inform you of this. If this is the case you should get independent legal advice. In the event that a limitation date has been missed, we can request a transfer of your claim and attempt to continue proceedings on your behalf. If this cannot be done, we can file a professional negligence claim against the solicitor who was handling your claim. This would enable you to claim the compensation you would have received had they not missed the limitation date.

Transferring your claim to CFG Law

We have an excellent track record of taking over and settling claims that other solicitors have rejected or turned down, or where clients have been unhappy with the way their claim is continuing. We can guide you through the process of your claim, ensuring you are kept updated and fully informed throughout. As an independent firm of solicitors with over 30 years’ experience, you can be assured that we only act in your best interests.

We pull together with you and your family to support you with expert legal advice, financial assistance including benefits advice and emergency funds, physical help with early intervention for treatment, rehabilitation and therapies, as well as emotional and psychological support for the whole family.

Accreditations and achievements

Our award-winning business has over 30 years’ experience, and is proud to be recognised by a number of expert organisations.

When your world is turned upside down after a catastrophic or serious injury, see how CFG Law can help you get your life back on track and enable you to achieve your best outcome and lead a fulfilled life.

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