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Changing your solicitor

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Changing solicitors - Transferring your case | CFG Law

At CFG Law, we are catastrophic and serious injury solicitors who provide legal advice together with financial, physical and emotional support.

If you already have a compensation claim ongoing with another solicitor and you are unhappy with the support you are receiving or the way your claim is being handled, you can speak to us about your concerns. We can provide you with free advice and guidance on how you may be able to resolve any problems you are experiencing.

If you are still unhappy with the service you are receiving from your current solicitor, we can review your case free of charge, and if we can help, we will make arrangements for your claim to be transferred to CFG Law.

Whether your claim is at the beginning or close to settlement, you have the right to move your case to another serious injury solicitors. Likewise, if your solicitor is no longer able to help you, you have a choice about which solicitor you transfer your case to. It is a common misunderstanding that a person cannot change solicitors, or that it will be difficult or expensive. This is not the case. We regularly have cases transferred to us and commonly take over many claims started by other firms.

Contact us on 0800 988 6997 or online here about changing solicitors.

What happens if your case is being transferred to another company?

In some circumstances, your current solicitor may advise you your claim is being transferred to another company. This may be because the personal injury department or firm is closing down or has been bought out (amalgamated) with another company.

It is important to remember that it is your choice which firm of solicitors you would like to continue with your claim. You should research reputable, serious injury solicitors and chose a firm who is right for you and not necessarily stay with the new firm or company that has been recommended.

Common reasons for changing solicitors

There are many different reasons and circumstances where it may be necessary to change your solicitor. The most common reasons that people transfer their cases to us include:

  • Concerns over the experience of their solicitor and/or the firm. You should always choose a solicitor who specialises in serious injury claims and has experience dealing with your specific injuries and accident circumstances.
  • Poor levels of service and communication. This can include not keeping you up to date with where your claim is up to, having to chase your solicitor for information or not receiving the levels of service you expect.
  • Lack of focus on the injured person’s needs and wellbeing. Your solicitor should provide you with all the support you and your family need. They should assist you in accessing any treatment and rehabilitation you need and help you to achieve your best outcome.
  • Losing confidence in your solicitor and the advice they give you. If you are not sure about the information they are giving you or you feel like it’s not correct, you should always get a second opinion from another specialist solicitor.
  • Feeling as though there are unnecessary delays in your case or there is a lack of progress. Your solicitor should work proactively to push your case forward, and not just work to deadlines put in place by others.

How can we help? Contact Our Team: 0800 988 6995

Speak to one of our expert serious injury solicitors to see how we can help you and your family.

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Frequently Asked Questions

I have an ongoing claim with another firm, what can I do if I am unhappy with my solicitor? plus symbol minus symbol

If your claim is ongoing and you’re unhappy with the service that is being provided by your current solicitor, you are under no obligation to remain with them. You can transfer your claim to another solicitor if you wish at no cost. At CFG Law, we can provide free advice and guidance on any issues you may be facing and review your case for you.

Is it difficult to transfer my claim to another firm? plus symbol minus symbol

Absolutely not. Once you have found the right solicitor for you and they have agreed to take on your claim, all you need to do is sign a form of authority stating you are happy for the file to be transferred to them. If you wish to transfer your case to CFG Law, we will speak to your current solicitor on your behalf and make all the relevant arrangements for your file to be sent over to us.

How much will it cost to transfer my claim? plus symbol minus symbol

It should not cost you anything to transfer your claim. We provide a free consultation to review your claim and will advise you on what to do next. This advice is completely confidential with no obligation to continue with any transfer. If you decide to transfer your claim, your new solicitor will make an agreement to pay any outstanding charges on the file from the insurers once your claim has settled. All our cases are taken on a no win no fee basis, meaning you don’t need to worry about the financial costs of claiming compensation. If your claim is unsuccessful, you won’t have to pay us a penny.

I’m unhappy with the communication from my solicitor. Can I change firms? plus symbol minus symbol

Yes. If your solicitor is not keeping you up to date with progress, or you believe they are not working adequately on your claim, you can seek advice from another solicitor. We can advise you about the process and what you should expect and give a second opinion about the service you are receiving from your current solicitor. The Solicitors Regulation Authority regulates solicitors in England and Wales, and they expect solicitors to respond to their clients quickly and efficiently, so if this is not the case you have the right to transfer your case to another solicitor.

My solicitor is pushing me to settle my claim, but I don’t agree with the settlement figure plus symbol minus symbol

There are many things which need to be taken into account when valuing a claim. These can range from the amount you will receive in compensation for the injury itself, to the amount lost in earnings and the cost of any specialist support and treatment you may need now and in the future.

Your solicitor should address all of these things and fight for the maximum amount of compensation available to you. If you feel your solicitor has not given full consideration to all aspects of your claim, one of our solicitors can review your claim for you and provide advice. If we believe your claim has been mishandled and undervalued, we can take over conduct of your claim and fully investigate this. Our specialist serious injury solicitors will be able to talk you through the figure and decide if this is a fair settlement or not.

My solicitor has missed my limitation date, what can I do now? plus symbol minus symbol

If your solicitor has missed your limitation date, or made any other mistake with your claim, they have a duty to inform you of this. If this is the case you should get independent legal advice. In the event that a limitation date has been missed, we can request a transfer of your claim and attempt to continue proceedings on your behalf. If this cannot be done, we can file a professional negligence claim against the solicitor who was handling your claim. This would enable you to claim the compensation you would have received had they not missed the limitation date.

Why choose CFG Law?

 As well as the expertise you would expect when recovering compensation after a serious injury, we also provide all round support for you and your family and help you to achieve your best outcomes.

We have an excellent track record of taking over and settling claims that other solicitors have rejected or turned down, or where clients have been unhappy with the way their claim is continuing. We can guide you through the process of your claim, ensuring you are kept updated and fully informed throughout. As an independent firm of solicitors with over 30 years’ experience, you can be assured that we only act in your best interests.

We pull together with you and your family to support you with expert legal advice, financial assistance including benefits advice and emergency funds, physical help with early intervention for treatment, rehabilitation and therapies, as well as emotional and physical support for the whole family.


  • Work with fewer clients than is typical in the legal sector, ensuring we have the time to dedicate to working collaboratively with you and your family.
  • Proactive and intensive working, resulting in full compensation with no unnecessary delay.


  • Emergency fund to help plug any gaps in your treatment and support straight away.
  • Help with benefits applications and support with appeal processes.
  • Signposting to charities and other emergency funding.
  • Funding for specialist equipment to improve mobility and independence.
  • No win no fee.


  • Client Support Managers with expert clinical experience involved as part of your team from the start.
  • Provide well-informed guidance about treatment and support, liaise with the treating team about discharge options and arrange and facilitate care packages and source aids and equipment.


  • We listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

Accidents we cover

Accidents can happen at any time, and we understand how suddenly you and your family's needs can change after a serious injury. Some common types of accidents that lead to serious and catastrophic injuries include:

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Injuries we cover

The nature of serious and catastrophic injuries is such that in order to help, specialist expertise is essential. With over 30 years’ experience, we have dealt with transfer cases that include:

Client stories

Find out how we have worked together to support our clients and their families throughout their recovery:

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