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Caroline Trinder

Client Support Lead

Caroline joined the team at CFG Law in 2021 and is our Client Support Lead. Caroline is a highly experienced senior nurse, having qualified as a Registered General Nurse in 1987. With a strong background in nursing and having also worked as a Case Manager, Caroline’s role at CFG Law is to assess the needs of our clients who have sustained life-changing injuries and coordinate support services for them and their families.

Caroline has worked as a Ward Sister, and Ward Manager in various hospitals whilst caring for patients with complex injuries, brain, spinal and orthopaedic injuries.
Caroline has worked within the medico-legal arena for over 18 years and remains passionate to support clients and their families with early intervention and support with their rehabilitation following the effects of serious injuries.

A significant part of Caroline’s role is to ensure support is put in place as quickly as possible. Caroline regularly liaises with NHS consultants, multidisciplinary teams, social services, housing departments, local authorities, education authorities and charities to ensure all-round support is in place. Caroline can assist clients by communicating closely with NHS teams to assist with discharge planning from the hospital.

As well as supporting clients, Caroline is actively involved in developing our Client First Service, ensuring high standards of client care and a key focus on treatment and rehabilitation at the earliest possible time.

Professional Experience:

Career history

  • 2021 – Present, Client Support Lead, CFG Law
  • 2016 – 2021, Client Liaison Manager, Ashtons Legal
  • 2013 – 2016, Self-employed Associate Case Manager, NeuroHealth Case Management Services
  • 2013 – 2013, Case Manager and Business Development Manager, NeuroHealth Case Management Services
  • 2009 – 2012, Client Liaison Manager, Irwin Mitchell Solicitors
  • 2003 – 2009, Case Manager and Team Coordinator, Kynixa
  • 1993 – 2003, Deputy Ward Sister/Ward Manager, King Edward VII Hospital, London
  • 1988 – 1993, Staff Nurse/Senior Staff Nurse/Junior Ward Sister, London Bridge Hospital, London
  • 1988, Acting Matron, Brookton Hospital, Australia
  • 1987 – 1988, Staff Nurse, Private Ward, The Royal London Hospital, London
  • 1987, Staff Nurse, Neurological Ward, The Royal London Hospital, London


  • 1996, Middle Management Course, St John and St Elizabeth Hospital
  • 1994, First Line Management Course, St John and St Elizabeth Hospital
  • 1992, ENB 998 (Teach and Assessing), Royal London Hospital
  • 1987, Registered General Nurse, Royal London Hospital

Areas of expertise and memberships:

Professional Interests and area(s) of expertise

  • Life-changing brain and spinal injuries requiring lifelong care and rehabilitation
  • Complex orthopaedic injuries and amputees
  • Trustee for Steel Bones, (amputee charity)
  • Volunteer with Norfolk & Waveney Headway
  • Actively involved with NWABIN (Norfolk & Waveney Acquired Brain Injury Network)

Professional memberships and reputations

  • The Royal College of Nursing (RCN)
  • Nursing and Midwifery Council (NMC)
  • Case Management Society UK (CMSUK)
  • British Association of Brain Injury Case Managers (BABICM)

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