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Viola Tosh

Client Support Manager

Viola is a Client Support Manager at CFG Law and has extensive experience working as a registered Social Worker. Viola qualified as a Social Worker in 2012 and has worked in a variety of teams and roles bringing extensive knowledge and skills underpinned with professionalism, leadership, values and ethics.

Viola has worked within NHS hospitals, integrated disability teams, community review teams and multi-disciplinary teams, often liaising with Rehabilitation Consultants, Occupation Therapists, Physiotherapists, Dieticians, Rehabilitation Coordinators and the wider treating team to assist with the care planning process. Viola recognises the importance of working collaboratively and cooperatively with both internal and external colleagues and often liaises with different support organisations, including the NHS, social care, housing authorities and charities. A key area of Viola’s practice is to signpost the patient and their families in the right direction when the information required, or skill set is outside of her scope of practice.

Viola has experience working in a Neurological Complex Rehabilitation Unit, providing support for people following a brain injury and other neurological conditions. Her work involved undertaking comprehensive assessments, addressing and managing risk, sourcing appropriate and cost-effective care and support packages, and discharge planning either to another hospital, care setting or home environments. In her role at the unit, Viola always strived to reduce any anxieties her patients and their families may have been feeling about the situation, current care plan or long term needs.

Viola continues to undertake professional development in a variety of key areas including Relationships in Practice, Mental Capacity Act and Safeguarding Individuals and Mental Health and Wellbeing.

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Professional Experience:

Career history

  • 2019 – Present: Client Support Manager, CFG Law
  • 2019 – 2018: Social Worker, Liverpool City Council
  • 2018 – 2016: Social Worker, Knowsley MB Council
  • 2016 – 2015: Liaison Social Worker – Complex Rehabilitation, Liverpool City Council
  • 2015 – 2013: Social Worker, Western Health & Social Care  

  • 2012 – BA Hons Social Work, Liverpool John Moores
  • 2009 – Health & Welfare Studies, North-West College

Areas of expertise and memberships:

Professional Interests and area(s) of expertise

  • As a Social Worker, Viola is passionate and has worked with a spectrum of clients with complex cognitive, emotional, behavioural, physical, and social needs. Viola recognises the importance of early intervention, specialist care and rehabilitation, to aid individual recovery, with collaborative approaches to working. 
  • Viola recognises the importance of building relationships with clients, families, and carers.
  • Viola is experienced in undertaking strengths-based assessments to identify care and support needs and sourcing resources based on the client’s individual needs and desired outcomes.
  • Viola is experienced to support clients with setting and achieving realistic goals and wishes, whilst focusing on what is right and supportive for those in rehabilitation.

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