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Brain injury patient finally on the right path

Carl sustained a head injury when he was involved in a road traffic collision as he was cycling to work. He was knocked unconscious at the time of the accident and was taken to the hospital. Routine brain scanning at the hospital did not show any damage and Carl was diagnosed with a concussion and discharged home.

Unfortunately, Carl’s injuries caused ongoing problems as he had sustained a traumatic brain injury. His ongoing symptoms included a decline in his cognitive abilities, including memory and thinking problems, change in smells and taste, headaches, nausea, fatigue, light and noise intolerance, sleep disturbance and balance problems. He also struggled with anxiety and depression.

He suffered a period of post-traumatic amnesia (PTA) for over 24 hours after the accident. Routine brain scanning at the hospital did not show any damage and Carl was diagnosed with a concussion and discharged from the hospital.

Brain injury patient finally on the right path | CFG Law

The challenges faced by Carl

After his accident, Carl continued to struggle with the extent of his brain injury, as it had not been fully recognised or properly diagnosed.

Carl was working prior to the accident but he was unable to work post-accident and struggled to manage his financial affairs. This resulted in him struggling with debt problems and facing the prospect of losing his home.

After seeing an advert on TV, Carl instructed a solicitor to deal with a personal injury claim on his behalf. However, this solicitor did not have the necessary experience to handle a brain injury claim and did not understand the reality of what Carl was going through. Carl was left feeling frustrated and at this point still had no idea that he had suffered a severe traumatic brain injury and that his symptoms were going to be long-term.

There were growing concerns about how his previous solicitor was progressing the case. These concerns included that the extent of the brain injury had not been recognised, properly diagnosed and that there was a misunderstanding of the causation of the ongoing symptoms and the effects they were having upon Carl’s life.

How CFG Law helped with these challenges

When Carl’s symptoms didn’t improve, he was finally referred to Headway – a charity that provides support to people and their families following a brain injury. Once at Headway, Carl was allocated a support worker who recognised he had suffered a brain injury and recommended him to contact CFG Law, due to our experience in supporting those affected by brain injuries.

Upon transfer, we immediately issued the case in the Royal Courts of Justice (RCJ), indicating what we believed was the true value and complexity of the case. This involved putting together the right team around the client to investigate and build Carl’s case to ensure the best possible outcome could be achieved.

To support Carl’s rehabilitation, we helped put together a care package, which included introducing personal assistants to his home to help with every day living and arranging input and rehabilitation from an occupational therapist, neuro physiotherapy, vestibular rehabilitation and neuropsychology.

CFG Law also provided help with debt management, including helping to defend the possession proceedings looking to take away Carl’s home. We also assisted and supported him with other areas including paying bills, technology support and heating problems in his home.

Because of our Rehabilitation and Support policy, we worked closely with Carl’s case manager, to identify his immediate needs and provide immediate funding for care.

The results and outcome

Due to CFG Law’s input, the estimated value of this case increased significantly due to our steering of the case to help identify the full extent of Carl’s brain injury.

However, more importantly, is the effect that our input will have on Carl for the rest of his life. We helped build the case to identify and support the claims he needed for the future cost of a lifelong care package, rehabilitation and support.

Changing lawyers was a milestone for Carl. Not only was he able to finally get the correct diagnosis for his brain injury, but he was also able to get the treatment and support he needed to help with his recovery. Dealing with solicitors who truly understood what he was going through helped him to come to terms with his injuries and access the help he needed. His only regret is that this could have happened two years earlier if he had the right kind of support and legal advice in place sooner.

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Why we're different

At CFG Law, we are specialist serious injury solicitors with over 30 years’ experience and a track record of success in handling high value and complex injury claims. All members of the team share a common purpose: to help those affected by injury - together.

By making a claim with CFG Law, you will receive the support of a multidisciplinary team including both a Serious Injury Solicitor and a Client Support Manager (with health and social care backgrounds), all on a no win no fee basis. Our Client Support Managers will assess your needs from day one and work to provide the support you and your family need immediately.

Our Client First Service is designed to meet the needs of the individual, whatever they may be, whenever they may arise. Our service is provided on a no win no fee basis, so there's no financial risk to you in making a claim. We also do not take any success fee or shortfalls, meaning you keep 100% of your compensation.


All of your team will, of course, be experts and specialists in serious injury but there’s much more to what we do.

Our Client First Service means that our solicitors work with fewer clients than is typical in the legal sector, ensuring they have the time to dedicate to working collaboratively with you and your family. 

We work intensively and proactively on your claim, resulting in full compensation for your injuries without unnecessary delay.


Lack of funding should not get in the way of you receiving treatment and support when you need it. This is why we have an emergency fund to help plug any gaps in your support straight away.

Examples of our emergency fund in action include paying for travel expenses for your family to visit in hospital, funding additional treatment and therapy to assist your recovery and addressing any immediate financial concerns you may have.

We can also help with benefits applications and provide support with appeal processes and signposting to charities and other emergency funding.


We have Client Support Managers with expert clinical experience involved as part of your team from the start. They are able to provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you, as well as plugging any gaps in the information provided by your treating team.

Your Client Support Manager can also liaise with your treating team to help with discharge to suitable accommodation, including arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.

We work in collaboration with health and social care, as well as charities to ensure we all pull together to enable you to achieve your best possible outcome and lead a fulfilled life.


Sustaining a serious injury inevitably has a significant psychological, as well as a physical impact on you and your family. 

We understand that it is important that all psychological and emotional factors are given as much attention as any physical injury to achieve the best outcomes.

That is why we listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

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What our clients have to say

We're here to support you and your family, whatever life throws your way. Take a look at what some of our other clients have said about our Client First Service
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Thanks to Diane!!

I am beyond grateful, Diane, my caseworker at CFG Law! They helped me in the process of my personal injury claim and worked tirelessly to get my claim settled. Diane is always professional and ...

Jermaine Brooks


I would most certainly recommend CFG Law

I found Sara Ouko (who had my case) to be excellent in every aspect of my claim, She took care of not only my legal matters but also made sure that I was looked after in all aspects of my case, ...

Christopher Board


Great communication and service

Dealt with my claim professionally, with sympathy and continually updating me with advice and care. It takes time, which is to be expected for a satisfactory outcome. I would recommend their ...

Lucy Levett

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Speak to one of our expert serious injury solicitors for a free consultation

0800 988 7072

Alternatively, simply fill out the form and one of our team will get in touch at a time that suits you.

When you or your loved one is on the road to recovery, you want to do everything you can to make the journey as smooth as possible. We’re here to help you every step of the way.

At CFG Law, we take a different approach to serious injury claims. Our goal is to help you or your loved one get access to early treatment, comprehensive rehabilitation, and ongoing support. Our services go beyond expert legal advice to focus on your specific needs:

  • We work with medical professionals to get the best treatment for you
  • Our team will help you to access early and emergency funding
  • We also provide support for ongoing rehabilitation and care

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