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Spinal injury case study - Client receives settlement to help with lifelong care

Tom was involved in a pedestrian road traffic collision, sustaining a catastrophic C5 spinal cord injury and traumatic brain injury (subdural haematoma and fractured skull).

He was in an induced coma for five weeks following the accident and was transferred to a Spinal Cord Injury Centre 80 miles away from his home.

SCI case study - Client receives settlement to help with lifelong care

The challenges faced by Tom

When initially speaking to CFG Law, Tom was suffering from anxiety and low mood due to having no psychological support. He was also feeling isolated, and finding it difficult to keep in touch with family and friends who lived far away from where he was being treated.

Tom was struggling with movement in his arms and was recommended specialist hand therapy technology to aid his recovery. During his rehabilitation, Tom became concerned that his doctors were focusing only on treating his spinal injuries and not his suspected brain injury. He was becoming worried about his memory and concentration, which were different from before the accident. Due to the severity of his spinal cord injury, Tom felt that these issues were going to be overlooked.

Unfortunately, after being discharged from the hospital, Tom also wasn’t provided with suitable housing to continue his rehabilitation.

How CFG Law helped with these challenges

Having spoken to Tom to understand the difficulties he was facing, we were keen to support him in any way we could. To help Tom stay in touch with his family, we immediately paid for a mobile phone and helped him with travel expenses for his family and friends to visit him through our emergency funding.

This funding is a sum of money that CFG Law can pay out to eligible clients. It can help pay for immediate financial issues, such as travel expenses, treatment and rehabilitation. We claim this money back as part of the compensation claim.

To help Tom’s treatment, we sourced and funded the private specialist hand therapy that was recommended by the hospital.

This treatment helped Tom to improve the mobility in his arms, as he couldn’t hold cutlery or a mobile phone, amongst other problems. Crucially, we also arranged for a private Neuropsychologist to visit him on the ward. This helped Tom with the memory and concentration problems he was having due to his brain injury.

The lack of suitable housing for Tom was a huge issue after he was discharged. As there wasn’t anything available through statutory services, our Client Support Manager worked with local authorities to see what could be done. Thanks to our connections with Aspire, a prominent Spinal Cord Injury Charity, we arranged a privately rented, suitably adapted bungalow. This gave Tom a comfortable home to move into and begin his rehabilitation journey.

We also helped Tom with other financial issues and benefits advice. This included funding specialist treatment and equipment, as well as helping with debt management, which allowed Tom to focus on rebuilding his life after leaving the hospital.

Tom also received support from a specialist spinal cord injury Case Manager to help coordinate his care, treatment, therapy and equipment once he left the hospital.

The Defendant denied any responsibility for the accident, and their insurers refused to release interim funds to help pay for the treatment Tom needed. We argued against this decision and secured a substantial interim payment for Tom to attend The Royal Buckinghamshire Hospital – a leading private spinal injuries rehabilitation centre. Tom received personalised inpatient care for three months, which allowed him to increase his physical stamina and general wellbeing. This helped Tom to return to his Aspire bungalow in the best position possible to continue his rehabilitation.

Tom received personalised inpatient care for three months, which allowed him to increase his physical stamina and general wellbeing.

The results and outcome

At the Joint Settlement Meeting, we agreed to a settlement for £6.5m within two years of instruction. Tom is also receiving independent financial advice on how to make sure all of his needs are covered for his lifetime. Tom is delighted he has the means to live the most independent life he can after his spinal injury.

Tom is now making travel plans and has promised to send us postcards from his future adventures!

Quote from Tom

“I feel so lucky to have chosen CFG to handle my case as when you have an accident you don’t know who to Trust. From day one they made me feel secure, reassured and they also kept me fully informed throughout the whole process. I know that I received first class legal advice, and they used top experts to support my case. I can’t fault their service and am thankful for everything that they did for me.”

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Why we're different

At CFG Law, we are specialist serious injury solicitors with over 30 years’ experience and a track record of success in handling high value and complex injury claims. All members of the team share a common purpose: to help those affected by injury - together.

By making a claim with CFG Law, you will receive the support of a multidisciplinary team including both a Serious Injury Solicitor and a Client Support Manager (with health and social care backgrounds), all on a no win no fee basis. Our Client Support Managers will assess your needs from day one and work to provide the support you and your family need immediately.

Our Client First Service is designed to meet the needs of the individual, whatever they may be, whenever they may arise. Our service is provided on a no win no fee basis, so there's no financial risk to you in making a claim. We also do not take any success fee or shortfalls, meaning you keep 100% of your compensation.


All of your team will, of course, be experts and specialists in serious injury but there’s much more to what we do.

Our Client First Service means that our solicitors work with fewer clients than is typical in the legal sector, ensuring they have the time to dedicate to working collaboratively with you and your family. 

We work intensively and proactively on your claim, resulting in full compensation for your injuries without unnecessary delay.


Lack of funding should not get in the way of you receiving treatment and support when you need it. This is why we have an emergency fund to help plug any gaps in your support straight away.

Examples of our emergency fund in action include paying for travel expenses for your family to visit in hospital, funding additional treatment and therapy to assist your recovery and addressing any immediate financial concerns you may have.

We can also help with benefits applications and provide support with appeal processes and signposting to charities and other emergency funding.


We have Client Support Managers with expert clinical experience involved as part of your team from the start. They are able to provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you, as well as plugging any gaps in the information provided by your treating team.

Your Client Support Manager can also liaise with your treating team to help with discharge to suitable accommodation, including arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.

We work in collaboration with health and social care, as well as charities to ensure we all pull together to enable you to achieve your best possible outcome and lead a fulfilled life.


Sustaining a serious injury inevitably has a significant psychological, as well as a physical impact on you and your family. 

We understand that it is important that all psychological and emotional factors are given as much attention as any physical injury to achieve the best outcomes.

That is why we listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

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What our clients have to say

We're here to support you and your family, whatever life throws your way. Take a look at what some of our other clients have said about our Client First Service
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Thanks to Diane!!

I am beyond grateful, Diane, my caseworker at CFG Law! They helped me in the process of my personal injury claim and worked tirelessly to get my claim settled. Diane is always professional and ...

Jermaine Brooks


I would most certainly recommend CFG Law

I found Sara Ouko (who had my case) to be excellent in every aspect of my claim, She took care of not only my legal matters but also made sure that I was looked after in all aspects of my case, ...

Christopher Board


Great communication and service

Dealt with my claim professionally, with sympathy and continually updating me with advice and care. It takes time, which is to be expected for a satisfactory outcome. I would recommend their ...

Lucy Levett

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When you or your loved one is on the road to recovery, you want to do everything you can to make the journey as smooth as possible. We’re here to help you every step of the way.

At CFG Law, we take a different approach to serious injury claims. Our goal is to help you or your loved one get access to early treatment, comprehensive rehabilitation, and ongoing support. Our services go beyond expert legal advice to focus on your specific needs:

  • We work with medical professionals to get the best treatment for you
  • Our team will help you to access early and emergency funding
  • We also provide support for ongoing rehabilitation and care

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