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Brain injury case study - Supporting families after TBI

Arthur was a pedestrian who was struck by a car when he was trying to cross a road with his wife. Arthur’s wife had successfully crossed the road, and he was following behind her when the car collided with him. There were arguments throughout the case as to whether the vehicle was speeding, and whether Arthur was taking a risk crossing the road when he did.

The collision left him with a head injury, broken leg, six broken ribs and a punctured lung. Arthur was 74 years old at the time of the accident and was already suffering from Parkinson’s disease; however, he was still extremely independent.

As a result of the accident, Arthur sustained a Traumatic Brain Injury and experienced severe cognitive symptoms.

Supporting families after TBI - Brain injury case study

The challenges faced by Arthur and his family

Due to Arthur’s complex needs following the accident, he was left needing full-time care. Arthur’s family contacted CFG Law after finding we were an accredited member of Headway’s Head Injury Solicitors Directory, as they were becoming increasingly concerned with the care that was being provided to him and wanted to explore what other support could be available to them.

Arthur’s wife was also struggling to come to terms with her husband’s deteriorating condition and needed urgent assistance and care. Sadly,  the Defendants in the case denied liability for the accident for the majority of the case due to the ongoing arguments concerning whether the driver of the vehicle was speeding and whether Arthur was visible on the road. As a result of these ongoing arguments and denial of liability, the insurers refused to release any interim funds to pay for care and treatment.

How CFG Law helped with these challenges

At CFG Law, we have Client Support Managers (highly experienced Occupational Therapists and Physiotherapists) who assist clients in accessing help and support. Due to the denial of liability and the insurers refusing to release any interim funds, one of our Client Support Managers intervened and was instrumental in the discharge process, liaising with and ensuring that the correct care home and setting was established for Arthur and his family upon discharge from the hospital.

We also represented the family after Continuing Healthcare Funding was removed and led the appeal process to ensure that this care continued to be funded moving forward. This was extremely important to Arthur and his family, as they wanted to make sure the very best care was in place for their loved one, without adding financial pressure and stress on the whole family to pay for this care.

We also provided support to Arthur’s wife by arranging a private psychiatric assessment and counselling to help her deal with her husband’s injury and the way he had changed as a result. Furthermore, we also advocated on her behalf to her GP to assist with access to further NHS treatment through an urgent psychological referral from her GP.

The results and outcome

The support and assistance in this case has been provided to Arthur and his family, despite liability being denied and no funds being released by the Defendant Insurers.

We issued court proceedings and the case was listed for a three day trial. We asked the Court to order a settlement meeting to try and resolve the case on the best terms for Arthur, and avoid the need for Arthur’s wife to undergo the stress of giving evidence at Court.

Quote from Arthur’s son

“We chose CFG Law and their team as they were very helpful when we were researching companies to work with. I have to say they have been brilliant from day one and the whole team has supported our family through every single step of this difficult process. The one thing that set them apart was the way they talked to us and understood what we were going through, and they got to know our whole family from the offset.”

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Why we're different

At CFG Law, we are specialist serious injury solicitors with over 30 years’ experience and a track record of success in handling high value and complex injury claims. All members of the team share a common purpose: to help those affected by injury - together.

By making a claim with CFG Law, you will receive the support of a multidisciplinary team including both a Serious Injury Solicitor and a Client Support Manager (with health and social care backgrounds), all on a no win no fee basis. Our Client Support Managers will assess your needs from day one and work to provide the support you and your family need immediately.

Our Client First Service is designed to meet the needs of the individual, whatever they may be, whenever they may arise. Our service is provided on a no win no fee basis, so there's no financial risk to you in making a claim. We also do not take any success fee or shortfalls, meaning you keep 100% of your compensation.


All of your team will, of course, be experts and specialists in serious injury but there’s much more to what we do.

Our Client First Service means that our solicitors work with fewer clients than is typical in the legal sector, ensuring they have the time to dedicate to working collaboratively with you and your family. 

We work intensively and proactively on your claim, resulting in full compensation for your injuries without unnecessary delay.


Lack of funding should not get in the way of you receiving treatment and support when you need it. This is why we have an emergency fund to help plug any gaps in your support straight away.

Examples of our emergency fund in action include paying for travel expenses for your family to visit in hospital, funding additional treatment and therapy to assist your recovery and addressing any immediate financial concerns you may have.

We can also help with benefits applications and provide support with appeal processes and signposting to charities and other emergency funding.


We have Client Support Managers with expert clinical experience involved as part of your team from the start. They are able to provide well-informed guidance on available support and treatment options, helping you and your family to make the right decisions for you, as well as plugging any gaps in the information provided by your treating team.

Your Client Support Manager can also liaise with your treating team to help with discharge to suitable accommodation, including arranging and facilitating care packages and sourcing aids and equipment to improve your function and independence.

We work in collaboration with health and social care, as well as charities to ensure we all pull together to enable you to achieve your best possible outcome and lead a fulfilled life.


Sustaining a serious injury inevitably has a significant psychological, as well as a physical impact on you and your family. 

We understand that it is important that all psychological and emotional factors are given as much attention as any physical injury to achieve the best outcomes.

That is why we listen carefully to you and your family to identify any possible underlying psychological barriers and emotional needs and ensure they are addressed as part of your support plan.

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What our clients have to say

We're here to support you and your family, whatever life throws your way. Take a look at what some of our other clients have said about our Client First Service
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Thanks to Diane!!

I am beyond grateful, Diane, my caseworker at CFG Law! They helped me in the process of my personal injury claim and worked tirelessly to get my claim settled. Diane is always professional and ...

Jermaine Brooks


I would most certainly recommend CFG Law

I found Sara Ouko (who had my case) to be excellent in every aspect of my claim, She took care of not only my legal matters but also made sure that I was looked after in all aspects of my case, ...

Christopher Board


Great communication and service

Dealt with my claim professionally, with sympathy and continually updating me with advice and care. It takes time, which is to be expected for a satisfactory outcome. I would recommend their ...

Lucy Levett

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Alternatively, simply fill out the form and one of our team will get in touch at a time that suits you.

When you or your loved one is on the road to recovery, you want to do everything you can to make the journey as smooth as possible. We’re here to help you every step of the way.

At CFG Law, we take a different approach to serious injury claims. Our goal is to help you or your loved one get access to early treatment, comprehensive rehabilitation, and ongoing support. Our services go beyond expert legal advice to focus on your specific needs:

  • We work with medical professionals to get the best treatment for you
  • Our team will help you to access early and emergency funding
  • We also provide support for ongoing rehabilitation and care

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