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Frequently asked questions

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Common reasons for changing solicitors

There are many different reasons and circumstances where it may be necessary to change your solicitor. The most common reasons that people transfer their cases to us include:

  • Concerns over the experience of their solicitor and/or the firm: You should always choose a solicitor who specialises in serious injury claims and has experience dealing with your specific injuries and accident circumstances.
  • Poor levels of service and communication: This can include not keeping you up to date with where your claim is up to, having to chase your solicitor for information or not receiving the levels of service you expect.
  • Lack of focus on the injured person’s needs and wellbeing: Your solicitor should provide you with all the support you and your family need. They should assist you in accessing any treatment and rehabilitation you need and help you to achieve your best outcome.
  • Losing confidence in your solicitor and the advice they give you: If you are not sure about the information they are giving you or you feel like it’s not correct, you should always get a second opinion from another specialist solicitor.
  • Feeling as though there are unnecessary delays in your case or there is a lack of progress: Your solicitor should work proactively to push your case forward, and not just work to deadlines put in place by others.

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